Are there additional charges to the listed prices?
- The only additional charges on purchases for the continental U.S., if any, are applicable taxes, and they will be calculated and applied during the checkout process. There are additional charges for shipping to Alaska, Hawaii, international shipping, and expedited shipping, where noted. Please contact us for the charge(s) for the item(s) in question.
Do you offer free shipping? - To be more accurate, we offer "no additional continental U.S. shipping charges". We've included a small charge for shipping in the advertised price of each item while keeping the price competitive. By doing this, we've attempted to eliminate the guesswork, so that you know the total cost of your order, except for applicable taxes, while shopping, and not just after completing the checkout process. There are no additional charges for purchases in the continental U.S. except for the applicable taxes, and they are calculated and applied during the checkout process. There are additional charges for shipping to Alaska, Hawaii, international shipping, and expedited shipping, where noted. Please contact us for the charge(s) for the item(s) in question.
Do you ship internationally? - We offer international shipping on some products. We adhere to the shipping policies of our suppliers, and while some offer international shipping, some choose not to, or not to ship larger items because of the cost involved. We've tried to note the shipping destinations available in the description of each item. If it is not stated or is unclear, please contact us and we will respond with the information.
Do you combine shipping on multiple purchases?
- If multiple purchases are made, every effort will be made to combine shipping and offer you a better rate. This scenario is most likely if the purchases all come from the same supplier. If a savings is secured, it will be offered as a credit, a refund, or as a gift certificate for future purchases.
What is the shipping time on a purchase? - We adhere to the shipping policies of our respective suppliers. We've tried to note the approximate shipping time in the description of each item. If the shipping time is not stated or is unclear, please contact us and we will respond with as accurate a date or time frame as possible.
Do you offer expedited shipping? - We do offer expedited shipping on some products. We've tried to note the availability of expedited shipping in the description of each item. If it is not stated or is unclear, please contact us and we will respond with the information.
Do you have a return policy if the purchase is not satisfactory? - Yes, we will work out a return on damaged or unsatisfactory products, EXCEPT for hand painted oil paintings. The policy for oil paintings is noted in their descriptions. Please contact us within 10 days for details on returning the product, and to arrange for an exchange, a credit, or a refund, depending on your desire and the type of the original payment.
Do you have a customer service number? - Unfortunately, at this time, we do not have a phone line set up for customer service, but please forward any questions to us via email, and we will get back to you in as short a time as possible. We apologize for any inconvenience. We hope to establish telephone customer service in the near future.